The answer appears to be yes (I did 30 seconds of Google research to find peacocks flying), peacocks can fly but not on United.

As a follow up to my recent post regarding Delta airlines tightening up its emotional support animal (“ESA”) policy, one of my colleagues alerted me to a news story about an emotional support peacock.   The peacock was denied boarding, but there are some fun photos.


Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

I’ve posted several times, hereherehere, and here regarding the dilemma of service dogs and emotional support animals (“ESA”).

I was interested to see that Delta has recently tightened up its rules for service dogs and ESAs who fly on its planes.

Delta, as of March 1, 2018, will require the following:

  • All customers traveling with a service or support animal must show proof of health or vaccinations of the animal 48 hours in advance of the flight.
  • In addition to the current requirement of a letter prepared and signed by a doctor or licensed mental health professional, those with psychiatric service animals and emotional support animals will also need to provide a signed document confirming that their animal can behave properly (not aggressive and won’t pee on the plane).

Delta has picked up on what many airline passengers these days have suspected and that is that many passengers flying with ESAs are gaming the system to fly animals not normally allowed on-board (including turkeys, pigs, flying sugar gliders, etc.) or to avoid the fee associated with flying a pet.

Additionally, Delta is also facing a lawsuit from a passenger who was bitten in the face by a 50 pound dog who was flying in the lap of a middle seat passenger who claimed the dog was an ESA.  Besides the risk of severe dog bite, having an unrestrained 50 pound dog riding in the lap of a middle seat passenger simply creates safety risks on a plane.  Most airlines strongly recommend that babies over 40 pounds have their own airline seat even if the child is under the age of two (when most airlines permit babies to fly for free in the lap of an adult).

Businesses, including airlines who must comply with the Air Carrier Access Act (which require accommodation of ESAs not required by other land-based businesses), are increasingly facing dilemmas on how to accommodate real service animals (which are limited under the ADA to dogs or miniature ponies) and not running afoul of the ADA while managing the needs of other customers and their obligations under various health code requirements.

Businesses are damned if they do (bites, dog’s peeing on the floor [which I recently witnessed at a popular West Palm Beach restaurant]) and damned if they don’t (ADA lawsuits and bad publicity).  The dog that mauled the Delta passenger belonged to a military veteran and we all know that a business that excludes such a dog from their premises will draw negative publicity as being anti-military, anti-veteran and anti-disabled.


Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

I’ve posted several times, here, here, here, and here regarding the dilemma a business owner faces when a customer enters the premises with a dog.  Is it a service dog, is it an emotional support animal (“ESA”), what are my obligations under the health code and my obligations to other customers, etc.?

Now comes news of a new service called dog parker which is providing climate controlled, web camera equipped metal boxes around New York that members can use to leave their dog in a safe environment for short periods of time (i.e. to run into the drug store or pick up take out).

What do you think of this idea?


Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

I’ve been posting about the problems companies face when a customer wants to bring in a fake service dog, see my recent posts here, here and here.

One of the biggest issues for companies is figuring out which dogs are fake service dogs and which dogs are real service dogs without running afoul of the American with Disabilities Act (“ADA”).   Now comes news of a blind man’s service dog being bitten by another dog on the Sacramento Light Rail.  Initially, the owner of the “bad dog” claimed it was a service dog, but after police told him they had the incident on video he admitted the dog was a pet.

Businesses are really in a catch 22, if employees improperly question a real service dog owner they can be in violation of the ADA.  However, this type of incident, if it had happened within a private business, might have created a premises liability situation that would have negatively impacted the business.  The owner of the real service dog could have been hurt and/or sued the business for damages/injuries to his real service dog.

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

 

I’ve posted before, here and here, regarding the dilemma business owners have when faced with a customer with a dog (fake service dog) or a customer with an animal (emotional support animal – which are not afforded the same protections as service dogs).  Many business owners simply don’t know how to respond or respond incorrectly (and generate bad press for themselves).  Many customers are fed up with fake service dogs everywhere and they resent businesses that do nothing as well and that means companies often can’t win.

Yesterday, there was an interesting article/editorial in The Hill regarding a proposal for creating a national certification database for service dogs.

What are your thoughts on a national certification program for service dogs?

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

Following up on my earlier post regarding fake service dogs, news from up north that Massachusetts is also considering a law to penalize those that pass off pets at service dogs.

The bill would makes passing a pet off as a service dog a civil infraction, carrying a $500 fine.

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

As the weather in South Florida turns cooler and the snow birds start flying south, there is a remarkable increase in the number of little dogs (and other animals) one sees in their local Publix grocery stores and favorite cafes.  Even off season, I recently spied a bunny rabbit at one of the restaurants I frequent on a regular basis.

This is my dog Simon.

That bunny encounter spurred my curiosity regarding whether anyone had been prosecuted under the Florida Law  passed in 2015 making it a second degree misdemeanor to misrepresent an animal as a service animal.  The answer, at least as of last year, is no.  No one has been criminally charged in Florida under the fake service dog law.

And in the bunny instance, it is clear that Bugs Bunny was in violation of Florida law and the Americans with Disabilities Act (“ADA”).  Additionally, the restaurant owner could have gotten in trouble with Department of Health or put its business license at risk.  Florida law doesn’t permit bunnies or kitty-cats or monkeys, or parrots (there is one I’ve seen dining out regularly in my local down town) at restaurants inside or outside (outside means within designated outdoor portions of a public food service establishments).  Once, I even dined next to a kitty-cat in a stroller while in Key West (only in Key West).

Key West kitty in a stroller.

Its quite confusing for business owners when it comes to which animals can accompany customers into their businesses.  Many business owners are afraid of ADA Title III litigation so they don’t do anything when people bring animals into their stores or restaurants, but that may open them up to other types of litigation. For example a few years ago a Publix employee in Palm Beach was bitten by an emotional support animal (“ESA”).

The first thing to understand is there is a big difference, under the law, between a service animal and an emotional support animal.

Service animal under the ADA:

  • Almost always a dog (sometimes a miniature pony but no other kind of animal);
  • Individually trained to assist a person with a disability;
  • Generally, businesses must permit a service dog anywhere the public is permitted.
  • Service dogs must be harnessed, leashed, or tethered, unless these devices interfere with the service dog’s work or the individual’s disability prevents using these devices.  In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

When it is not obvious what service a dog provides, only limited questions are permitted.  A business’ staff may ask two questions:  (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform.

Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

A person with a disability cannot be asked to remove his or her service dog from the premises unless:  (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken.  When there is a legitimate reason to ask that a service dog be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the dog’s presence.  Businesses that kick out customers with service dogs (or what they suspect as fake service dogs) should consider recording the dog and customer in case they are later sued under the ADA Title III.

Establishments that sell or prepare food must allow service dogs in public areas even if state or local health codes prohibit animals on the premises.

Here in Florida there are lot of people carrying around purse dogs and other pets that enter businesses and claim they can do so because the dog or animal is an emotional support animal (“ESA”).  Emotional support animals are not afforded the same access as service dogs.  So if a customer brings in a bunny or cat or snake into your business establishment they can be shown the door even if they claim that the animal is a service animal (remember that service animals under the ADA can only be dogs or miniature ponies) or ESA.  If someone claims their dog is an ESA that can be a murkier situation for a business owner, but dog ESAs are also not protected under the ADA.

An ESA is not a pet, rather it is a companion animal that provides therapeutic benefit to an individual with a mental or psychiatric disability.  The person seeking the emotional support animal under fair housing laws must have a verifiable disability (the reason cannot just be a need for companionship).  The animal is viewed as a “reasonable accommodation” under the Fair Housing Amendments Act of 1988 (FHA or FHAct) to those housing communities that have a “no pets” rule.

ESAs are also provided protection under the Air Carrier Access Act which is why you see so many dogs (and other animals) on planes these days.  Airlines are somewhat stuck and many people are gaming the system to avoid having to pay to fly their dogs and other pets and to get around other rules for pets on planes. There have been all kinds of incidents including dog attacks and planes having to be diverted due to pet poop such that many in the airline community are lobbying for new rules on pets on planes.

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

Back in the Spring, I posted about the next frontier in ADA Title III litigation (web site accessibility), see my posts here and here.  Since those posts, the next frontier has shown up, with a vengeance, in the Southern District of Florida.

This summer, the first trial (in the country) on ADA web site accessibility was held right here in the matter of Carlos Gil v. Winn-Dixie Stores, Inc., Civil Action No. 16–23020 (S.D. Fla.).

Following trial in the Winn-Dixie matter, U.S. District Judge Robert Scola ruled that:

  1. Winn-Dixie’s website was a “place of a public accommodation” under the ADA.
  2. Based on the testimony of the plaintiff and his expert, Winn-Dixie’s website was not sufficiently accessible.
  3. Accordingly, the court issued injunctive relief and also awarded attorneys’ fees.
  4. The injunctive relief included a requirement that Winn-Dixie adopt and implement a website accessibility policy that ensures its website conforms to the WCAG 2.0 criteria.  Although the court did not note specify a level of compliance with WCAG 2.0 (A, AA, AAA).
  5. Further, the court ordered that any third-party vendors who interact with the website must also conform to such criteria.
  6. The court also ordered that Winn-Dixie homepage include a statement concerning its website accessibility policy.
  7. Winn-Dixie was also required to provide training to all employees who write or develop programs or code, and test its website to identify any incidence of nonconformance every three months for the next three years.

Since the ruling in the Winn-Dixie matter, there has been a summer deluge of cases filed in the Southern District of Florida and plaintiffs’ attorneys appear to be working their way through each and every national corporation to test web site accessibility and then sue for purported deficiencies.  While its mostly been the large national corporations that have been the target of these lawsuits or demands, there is no reason to believe that mid-size and smaller corporations are not next on the list.  Here in the Southern District of Florida, because of the legal precedent of the Winn-Dixie case (although nonbinding), I expect that web site ADA Title III litigation will follow the physical-plant ADA Title III litigation trend with the plaintiffs’ attorneys working their way down from big to small companies.

Retailers and other businesses (including restaurants, hotels, and other service based businesses) with web sites plus physical locations are advised to develop website accessibility policies for their web access and state those policies on their homepages.

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori has in-depth experience counseling companies regarding ADA online access and defense of ADA website accessibility cases.  Dori also defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

Last month I posted Part I on this topic which covered the state of federal statutes and regulations regarding web site access as well as the most recent Florida Federal case law on the topic.

46690451 - dog.

This time I around, I want to talk about reality for companies.

Plaintiffs are bringing these website cases here, and elsewhere, and many have already figured out how to plead the claims to survive the motion to dismiss phase.  So, if your company has an inaccessible website and a physical location and the two are physically linked then you are eventually going to face a Title III ADA website case.

Physically linked can mean situations such as:

  1. you offer coupons on your website that people can use in your store or restaurant;
  2. you advertise specials on your website that apply in your store or restaurant;
  3. customers can order merchandise on your website and pick it up at your store;
  4. customers can return merchandise ordered online to your store;
  5. you post your menus on your website for your restaurant; and
  6. you have an online reservation system for your hotel or your restaurant, etc.

If you want to get your website accessible, what should you do?  Head back to the DOJ guidance and consider working towards moving your website to WCAG 2.0 AA or higher level of accessibility.  Since websites are always changing and being updated, you can ask your ecommerce teams (internal and external) to begin moving content or updating content so it meets these standards over time.

The WCAG standards include such things as making content Screen Reader Software (“SRS”) compatible, adding captions to video, photos, etc.  But, there are many other issues that come with meeting the WCAG 2.0 AA standards that involve organization of website, navigation between pages, checkout for ordering, etc. that may require expert guidance.

While the ADA Title III regulations and standards have not caught up with technology, the plaintiffs’ bar has gone beyond.  If you want to avoid litigation regarding your website (and it has a nexus to your companies’ physical locations), you need to think about moving forward with redesign of your website or at least a retrofit that includes SRS compliance until regulations are in place.

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori has in-depth experience counseling companies regarding ADA online access and defense of ADA website accessibility cases.  Dori also defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.

Florida, and particularly South Florida, has always been on the leading edge of legal trends that involve mandatory attorneys’ fees for plaintiffs.  For many years, the United District Court in and for the Southern District led the pack in the number of Title III cases filed under the Americans with Disabilities Act (“ADA”).  In 2013, one in every five ADA Title III case was filed right here in the Southern District.  In fact, the Southern District has a 435-page list of all the addresses where ADA Title III cases have been filed in an effort to prevent plaintiffs from suing a property location that was previously sued.

Perhaps because that the address list includes just about every physical location in the Southern District of Florida, the plaintiffs’ bar has now gone virtual and the hot new trend in ADA Title III litigation is website access.

The Feds

Starting with the basics, Title III of the ADA prohibits discrimination in public accommodation:

No individual shall be discriminated against on the basis of disability in the full and equal enjoyment of the goods, services, facilities, privileges, advantages, or accommodations of any place of public accommodation by any person who owns, leases or operates a place of public accommodation.

A location is a place of public accommodation if its operations “affect commerce” and it falls within one of the twelve categories described in the statute.  The twelve categories cover just about everyplace one might go during a day except for your own private residence.  The types of places covered include places of lodging, restaurants, bars, movie theaters, stadiums, concert halls, auditoriums, stores, banks, gas-stations, professional offices (i.e. doctor’s and lawyer’s offices), transportation facilities, all types of recreational facilities (i.e. zoos, libraries, galleries), and all types of schools and colleges, etc.

If you review the twelve categories in detail, you will likely notice that “website” and ” internet” and “online” are not listed anywhere.  On the other hand, the Department of Justice (“DOJ”), as evidenced by its enforcement and litigation activity, interprets places of public accommodation to include companies’ online websites.

In fact, the DOJ issued a Notice of Proposed Rulemaking directed to entities governed by Title II of the ADA (i.e. government agencies) which identified the barriers disabled people encounter when using the internet and best practices for removing or reducing those barriers.   The DOJ (and some Courts) propose utilizing Web Content Accessibility Guidelines (“WCAG”) 2.0 as the standard (and the regulations) to judge whether a web site is accessible or not.

It is unclear when the Federal government, under the new administration, will complete its rulemaking under Title II and then move on to Title III (commercial entities).  As such, unlike physical locations, there are presently no governing regulations for website accessibility.

 

23412684 - dog with computer keyboard. top view of funny dog using computer keyboard and mouse while isolated on white

The Courts

Alternatively, maybe the Courts will give us some more definite guidelines.  Back in 2002, the United States Court of Appeals for the Eleventh Circuit Court of Appeals (which has jurisdiction over federal cases originating in the State of Florida) was on the front edge of this topic when it analyzed similar issues regarding the once popular “Who Wants to Be a Millionaire” gameshow in the Rendon v. Vallycrest case.    In Rendon, the issue wasn’t focused on the internet but on an “automated fast finger telephone” selection process.  The Rendon Court determined that the show, since it was held in a theater, was a place of public accommodation.  The Renden Court went on to rule that since the telephone screening process imposed significant barriers to disabled people who wanted to be on the show, ADA Title III applied to the telephonic application process because it restricted access to the place of public accommodation (i.e. the studio).

Since 2002, the case law in the Eleventh Circuit and throughout the Florida Federal district courts has been somewhat muddy.  The most recent case related to this website accessibility is Gomez v. Bank & Olufsen America.  In Gomez, Mr. Gomez alleged that he could not utilize the defendant’s website because it is not compatible with his screen reader software (“SRS”).  While Mr. Gomez’s Complaint linked the defendant’s website with its physical locations the focus of his Complaint, in this instance, was his reliance on using the internet to shop because of his visual impairment (he is legally blind).  Judge Joan Leonard ruled his claim failed because the ADA does not require a place of public accommodation to have a web site at all.  However, she also ruled that if a place of public accommodation does have a web site it cannot impede a disabled person’s full use and enjoyment of the brick and mortar locations.  Mr. Gomez did not replead his claims, as he had the right to do under this recent order, so the case law remains unsettled in the Southern District.

Check back soon for my Part II post on this topic.  

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Dori K. Stibolt is a partner with the law firm of Fox Rothschild LLP.  Dori has in-depth experience counseling companies regarding ADA online access and defense of ADA website accessibility cases.  Dori also defends and counsels management in labor and employment litigation matters pertaining to wage and overtime claims, discrimination, harassment, retaliation, leave/restraint, and whistle-blower claims.  You can contact Dori at 561-804-4417 or dstibolt@foxrothschild.com.